What you can expect from Marketplace, and what we expect from you. Written to be read, not to be skipped.
Last updated 27 September 2026
Marketplace is a marketplace. Independent shops list what they sell, and you buy from those shops.
This matters more than it sounds, because it decides who is responsible for what. When you place an order, your agreement is with that shop — not with us. The shop is the one who owes you the goods or the service. We provide the place where you found each other, handle the payment, and step in when something goes wrong between you.
We are not the seller, we do not hold stock, and we do not inspect what shops list. Where we do have responsibilities, they are set out below rather than left vague.
You need an account to place an order or make a booking. You can ask us for help without one.
Keep your password to yourself. Anything done through your account is treated as done by you, so if you think somebody else has your password, change it — there is a reset link on the sign-in page.
Give us a phone number that reaches you. Shops arrange delivery and collection by phone, and an order with an unreachable number usually ends up cancelled.
You can stop using your account whenever you like. Write to us at [your@email.com] to have it removed, and see the privacy policy for what happens to your past orders.
You choose at checkout: pay online by card or mobile money, or pay the shop in person when you collect or receive your order.
Online payments are handled by Paystack, a licensed Ghanaian payment provider. Your card details and your mobile money PIN are entered on their systems, never ours, and we never receive them.
The money from an online payment goes to the shop's own settlement account. We take a commission from it. We do not hold your money in between, which is also why a refund has to be sent back from the shop's account rather than simply withheld.
If you pay in person, that transaction is entirely between you and the shop. We never see it and take nothing from it.
Prices are in Ghana cedis and include whatever the shop has set. Delivery costs are agreed directly with the shop and are not part of the price shown here.
A shop can accept or decline any order. Placing one is a request until the shop confirms it.
If you pay online, your items are held for at least 30 minutes while you complete the payment. After that the order is cancelled automatically and the items go back on sale. If a payment reaches us after the order was cancelled, we cannot revive the order — the items may already have been sold — so the money is refunded to you instead.
Delivery is arranged and carried out by the shop, within their own area. What they cover, what they charge and how long they take is theirs to state, and where they have written it down you will find it on their shop page.
Shops set their own returns and exchange rules. Read them before you buy; where a shop has not written any, ask them.
You can cancel an order yourself while it is still waiting for the shop, or confirmed. Once a shop has marked it ready they may already have spent money on it, so after that point it is a conversation with the shop.
If you cancel an order you paid for online, the refund is requested automatically. If a shop cancels an order you paid for, the same happens. Refunds are processed by Paystack and usually reach you within a few working days — the timing is theirs, not ours.
Bookings work slightly differently, because of the fee some shops charge to hold a slot:
If you do not turn up for a booking, the shop keeps the fee.
Start with the shop. Every order, booking and listing has a message button, and using it keeps the conversation attached to the thing it is about.
If that does not get anywhere, either you or the shop can ask us to step in. Both of you will see a line in the conversation saying we have joined, and from that point we can read it and reply. Before that, we cannot read it at all — a shop's conversations with its customers are private until somebody invites us in.
We will look at what was said and try to reach a fair outcome. Where the facts are clear we will say so plainly, including when that is not the answer the person complaining wanted. We cannot force a shop to do something, and we cannot conjure a refund out of money that has already reached them — but we can remove a shop that treats customers badly, and we do.
None of this replaces your rights under Ghanaian law, which stand whatever this page says.
Do not use this service to break the law, to sell anything you are not allowed to sell, or to mislead people about what you are selling.
Do not try to get at other people's accounts, orders or conversations, and do not attempt to interfere with how the service runs.
Reviews should describe your own experience of an order you actually placed. We remove reviews that are invented, paid for, or about something other than the purchase.
We may suspend an account that does these things. Where we can, we will say why.
Opening a shop needs an application, which a person reads and approves or declines.
Once you are approved, the terms are these: a weekly subscription of GH₵150, with the first week free, and 3% of each sale paid online. Nothing on sales paid in cash or mobile money in person.
If a subscription payment is missed your shop stays visible for three more days. After that it is hidden from the marketplace. Nothing is deleted, and paying brings it back — your listings, orders and reviews are all still there.
What you list must be yours to sell, described honestly, and priced as stated. You are responsible for fulfilling what you sell and for what you say to customers.
You choose who in your shop can do what. Somebody you give access to acts on your shop's behalf, so give people the smallest role that lets them do their job.
You can stop at any time. Cancel the subscription, and finish the orders you have already taken.
We are responsible for running this service with reasonable care, for handling your data as set out in the privacy policy, and for the parts of a transaction we actually carry out.
We are not responsible for the quality, safety, legality or timeliness of what a shop sells, and we do not promise the service will never be unavailable.
Nothing here limits any liability that cannot be limited under Ghanaian law, including liability for death or personal injury caused by negligence, or for fraud.
We may change these terms. If a change matters to you — the commission, the refund rules, what we are responsible for — we will tell you before it takes effect rather than quietly editing this page.
The date at the top says when these were last changed.
These terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction over any dispute about them.
[Your registered business name]
Business registration: [Your business registration number]
[Your business address, Ghana]
[your@email.com]